The Mary A. Rackham Institute is pleased to share our first PQI report of 2026.
PQI, performance and quality improvement, is an important part of any institution. PQI reports are composed of standards that address administrative and service delivery to help MARI achieve our mission and strategic goals.
This report highlights both accomplishments and areas for improvement, reflecting our commitment to learning and progress. When performance falls short of expectations, we outline plans for improvement, reinforcing our philosophy of accountability and continuous enhancement. We use a simple icon system to track outcomes:
- Red checkmark (not meeting our target)
- Yellow checkmark (approaching our target)
- Green checkmark (at or above target)
We hope this report demonstrates our dedication to clients, transparency about challenges, and openness to feedback. This PQI report contains data collected from November 1, 2025 to January 31, 2026.
It contains information on:
- outcomes from our most recent client and staff surveys, and
- current PQI improvement plans:
- MARI Bi-Annual Leadership Meetings
- Central Office Annual Retreat
- Revamping Our Intake Process
- Client Exit Experience at UCLL