Getting Started as a MARI Client

Like any healthcare service, starting with MARI requires completing important forms and permissions. We’ve designed this process to be as straightforward as possible while ensuring we collect the necessary information to begin your care.

Complete the Request for Services Form

To become a client, you must begin by registering for services through ClinicTracker, our secure Electronic Health Records (EHR) system. Please make sure to complete all 3 steps of the registration process to successfully submit the form.

Important:

  • Registration should be completed only for the individual who will receive services.
  • For children, a parent or guardian should complete the registration on the child’s behalf. Parents/guardians do not need to create their own account unless they are also seeking services.
  • If you have previously received care at MARI, please do not click the new client registration button. Instead, please contact our Call Center at (734) 615-7853 or send us a message through the patient portal to restart care.

(NOTE: If prompted during registration, please enter Clinic ID: mari).

Frequently Asked Questions

Who should complete the form?:

New clients (for themselves), including those looking for:

  • Individual therapy/services
  • Testing services
  • Specific groups or workshop offerings
  • Parents/guardians completing it for a child under 18.
What information do we need?
  • Basic demographic details
  • Your concerns (reasons) for seeking help
  • Contact information Insurance Coverage Information (including photos of both sides of your insurance card)
    • To learn more about which insurance plans we accept, visit our Fees & Insurance webpage.
  • Identification verification (photos of both sides of your ID card)
What should I do if I already have an account with MARI?

Returning Clients: If you are a returning client who has already received care at MARI, please do not use the new client registration button. Contact our Call Center at (734) 615-7853 or message us directly via your patient portal.

Registering Someone Else: If you already have a patient portal account and wish to register a new family member, log into your portal, navigate to Linked Profiles, and select “Register Someone Else.”

How do I register multiple family members as a new client at MARI?
  • If you are new to MARI and are registering multiple family members for services, we recommend starting with only one child completing a comprehensive psychological assessment. This allows us to better understand the family’s needs and inform individualized treatment planning.
  • Following the assessment, the clinician will have collaborative conversations with caregivers regarding treatment recommendations at the family level. At that time, the clinician can submit an internal referral to connect additional children in the family with therapy services.
How long will it take me to get matched to a clinician?
  • After you complete your registration and tell us your concerns in the online system, our team will carefully review your information.
  • Wait times can vary based on clinician availability, your scheduling needs, and insurance verification. Please contact our office for the most current estimated wait time for mental health services.
Can I register for services on my mobile device?
What insurance plans do you accept?

Visit our Fees & Insurance webpage to see our most updated list of the plans we work with.

Is MARI a part of Michigan Medicine’s system?

Nope! While we’re part of the University of Michigan, our mental health and speech and language services are independent of Michigan Medicine. We use our own health records system and operate separately, so your care is managed entirely by our team.

If you have any questions in the meantime, you may contact us by calling (734) 615-7853, or filling our our online ‘Contact Us’ form.

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