MARI has recently mailed out a letter to all of our clients to communicate two things:
- As a reminder, we have switched entirely to online billing, and we are no longer printing and sending client statements.
- We are now able to accept a new insurance for certain services: Michigan Care, the new option available to eligible U-M staff, faculty, and retirees.
See the letter and client guide here: MARI Client Mailing – Nov 2020
As a reminder, we stopped printing and sending statements through the mail in April, and transitioned to email alerts asking you to check your MARI patient portal for a statement, including for co-pays.
The transition has allowed us to keep our staff safe, be more environmentally conscious, reduce costs, and embrace digital technology to enhance customer service. We do not plan to return to the practice of sending statements through the mail.
New Insurance Accepted
We are also pleased to announce that the University Center for Child and Family (UCCF) and the University Psychological Clinic are enrolled with Michigan Care, the new health plan available to eligible U-M faculty, staff, and retirees. If you’ve changed your health care, please contact the MARI Call Center at (734) 615-7853 to ensure we have the most up-to-date information for you.
- Online Patient Portal – The portal is a secure website to access records, important documents, check balances, and send messages directly to clinicians. MARI electronic records are separate from the U-M Medicine electronic records. So, you will have to set up a MARI patient portal account (even if you already have a Michigan Medicine account).
- Payment Plan Options – Economic uncertainty is one of the most stressful things a person can experience. We understand. If you are interested in setting up a payment plan or exploring payment options, please contact the MARI Call Center at (734) 615-7853 to connect with a billing specialist to discuss payment options, including arranging payment plans. Also, in case you were not aware, MARI has made it easier to pay balances by accepting credit card payments online.