MARI Client-Focused Updates: July 2021

General, News, Services

The Mary A. Rackham Institute (MARI) recently mailed out billing statements with a note for all current and recent clients. In addition to a billing statement, the mailing included information about a phased-in return-to-onsite services, as well as planned changes to the MARI client portal. See below for more details.

Changes to MARI Online Billing: Coming Soon! 

In the MARI Client Experience Survey, current and recent clients reported that using the MARI patient portal — particularly related to finding billing statements and the involved process of paying online— was their biggest challenge or disappointment. We heard you! We are printing and sending statements periodically again. You will also see changes when you log in to the patient portal beginning July 6, 2021. The changes to the portal include an easier way to find statements among other streamlined processes. 

Also, MARI has been working on a new way to pay bills online, with the hope to launch it by the fall. 

Return to In-person Services


Pie chart showing client preferences for future appointments, teletherapy vs. in person.

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As COVID-19 safety restrictions are rolled back, MARI is adapting by providing more in-person services, with a priority on testing services, including Psychoeducational, Autism Spectrum Disorder, and Neuropsychological testing, that are most effectively administered in person. Throughout the pandemic, we have followed University of Michigan and state and federal guidelines to keep all involved as safe as possible, and remain committed to doing so.

We will continue to offer telehealth as an option for most clients. Based on our Client Experience Survey, the majority of MARI clients would prefer to continue teletherapy for part, if not all, of their appointments — 56% of respondents opted for all or most telehealth appointments, if given the option. Each center and clinic will offer opportunities for in-person appointments as capacity allows. If you are interested in returning to in-person services, please let your clinician know. We may or may not be able to accommodate all requests, but will work with you to find ways to continue to meet your treatment goals

Vaccination Status and Masks

Please note that clients coming into the office for an appointment will be asked their COVID-19 vaccination status, and if vaccinated, to show their vaccination card before their appointment. If you have a confirmed vaccination, masks are not required. For those who are not vaccinated or choose not to disclose their vaccination status, wearing a mask and abiding social distancing rules are required.